Last updated: February 2026
The following cancellation policy applies to all equipment rentals, service bookings, and product purchases on our platform. The refund amount depends on when you cancel relative to the scheduled collection/service date.
| Cancellation Window | Refund Amount |
|---|---|
| 5 or more working days before the scheduled date | 100% full refund |
| 2–4 working days before the scheduled date | 50% refund |
| On or after the scheduled date (including the day of collection/service) | No refund (100% charged) |
"Working days" refers to Monday to Friday, excluding Hong Kong public holidays.
You may cancel a booking through any of the following methods:
Refunds for online payments are processed back to the original payment method. Please allow 5–14 business days for the refund to appear on your statement.
For cash or QR code payments (PayMe, Alipay HK, WeChat Pay, FPS), refunds will be arranged via bank transfer or at our office during business hours.
Equipment rental deposits are refunded in full upon return of equipment in good condition. If equipment is damaged or returned late, deductions may apply as per our Terms of Service.
If Vital InnoTech cancels your booking for any reason (e.g. equipment unavailability, event cancellation), you will receive a 100% full refund regardless of the cancellation window.
If you believe a refund was incorrectly processed or you wish to dispute a charge:
For refund enquiries:
Email: [email protected]
Phone: +852 6034 5538
WhatsApp: +852 6034 5538
Address: Room 1121, SPACES 133 Wai Yip Street 11/F, Kwun Tong, Kowloon, Hong Kong